It was a pleasure buying from Ouros. They kept me updated throughout the process with pictures and videos. They even contacted me immediately after my order to confirm all the specs and while the website didn't catch one of my options, they were able to fix it before anything got started. My wife absolutely LOVES the earrings and really loves the fact that they are lab created. We had recently watched a video about how lab created diamonds are made and she mentioned how cool it was and that she'd rather have those than ones from the ground!