Diamond Jewelry FAQs: Your Questions Answered

Ouros Jewels offers lab grown diamond rings, necklaces, bracelets, earrings, and more, with the option to buy as-is or fully customize the design, diamond, and metal.

Yes, engagement rings are one of the most common custom pieces Ouros Jewels creates, designed around your choice of diamond shape, metal type, and size.

Yes, Ouros Jewels offer a wide variety of lab-grown diamond wedding bands for both men and women, including eternity bands, classic styles, and stackable rings. We can also create custom wedding bands designed to perfectly match and sit flush with your engagement ring.

Yes, alongside rings, Ouros Jewels offers necklaces, bracelets, and earrings, available both ready-made and as custom designs.

Yes! Ouros Jewels offers an extensive collection of loose IGI or GIA-certified lab-grown diamonds and lab-created gemstones.

Ouros Jewels works with a variety of high-quality metals, including gold, platinum, and silver, for both ready-made and custom pieces.

Yes, Ouros Jewels offers a complete selection of men's jewelry, including classic wedding bands, lab-grown diamond rings, stud earrings, and bracelets. Ouros Jewels also provides custom design services to create personalized men's pieces from scratch.

Ouros Jewels offers personalization through complimentary engraving adding a name, date, or short message to rings, pendants, and other pieces.

Custom pieces are made to order, typically taking 2-4 weeks from design approval to finished piece and rest of pieces are ready to ship which is listed in Next Day Ship collection.

Ouros Jewels accepts a variety of secure payment methods, including major credit cards like Visa and American Express and digital wallets like PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. For flexible financing and installment payments, Ouros Jewels also accepts Klarna and Affirm

Yes, Ouros Jewels offers financing so you can pay over time.

Yes, Ouros Jewels offers an upgrade program that lets you trade in a previous purchase toward a higher value piece.

Yes, Ouros Jewels does allow order cancellations, but the eligibility depends on the type of item and the timing of your request. As detailed in the policies listed or ready-to-ship orders can be cancelled within 24 hours of placement, though they are subject to a 6% transaction fee. However, any custom, personalized, or modified orders cannot be cancelled once the processing and production stages have begun.

Yes. Shopping on Ouros Jewels is completely safe. The Ouros Jewels website uses SSL encryption technology to protect your personal information, and all orders are processed through trusted, secure payment gateways to ensure your financial data remains safe and private.

While Ouros Jewels does not include import taxes and customs duties in your purchase price or shipping costs, international shipments may be subject to these additional fees. Any applicable taxes or charges imposed by the destination country are the sole responsibility of the recipient.

Every diamond sold by Ouros Jewels comes with proper certification from reputable gemological laboratories, confirming the diamond's authenticity and quality. Purchases are also backed by guarantees and warranties on the finished jewelry item.

Orders are typically processed within 5-10 working days and delivered within 7-9 working days.

Shipping costs are calculated based on shipping method, destination, and order value. Ouros Jewels offers free shipping on orders above a certain value, with exact costs shown at checkout.

Yes, Ouros Jewels ships to various countries internationally. You can check whether your location is eligible during checkout.

Yes, you'll receive a tracking number by email once your order ships, and you can track its status through the Ouros Jewels website or with the provided tracking information.

Yes, Ouros Jewels understands that many of our pieces are purchased as surprise gifts, such as engagement rings or anniversary presents. We ship all orders in plain, unmarked outer packaging that does not mention jewelry, diamonds, or our brand name on the outside of the box, ensuring your special moment remains a complete secret until you are ready to reveal it.

All Ouros Jewels orders are shipped fully insured at no additional cost to you. If your order arrives damaged, missing, or incorrect, Ouros Jewels strictly requires a continuous, unedited unboxing video to quickly investigate and resolve the issue. Please note that once the official tracking system marks a package as "Delivered," Ouros Jewels cannot be held liable for lost or stolen parcels, though our support team will still assist you in the recovery process.

Ouros Jewels offers a 30 day return policy for unused and undamaged items in their original condition. Note: custom and made-to-order pieces are excluded from this they're eligible for repair only, not return, exchange, or refund, since each is crafted specifically for the customer.

To start a return with Ouros Jewels, simply email our customer service team at contact@ourosjewels.com within 30 days of receiving your order. Please be sure to include your order number and the reason for your return in your message. Once we receive your request, our team will guide you through the return process and provide the necessary shipping instructions.

No, Custom jewelry pieces are non-refundable, non-exchangeable, and non cancellable once made, except in cases where the item arrives with a defect. Ouros Jewels commits to remaking or repairing a defective custom piece rather than offering a refund

Once Ouros Jewels receives and inspects your returned item, your refund will be formally authorized. After authorization, the refund is processed back to your original method of payment. The credited amount typically takes 2 to 5 working days to reflect in your account, depending on your bank or credit card issuer.

Yes, Ouros Jewels has a customer friendly return and exchange policy that allows you to exchange eligible diamonds or standard jewelry pieces within 30 days of delivery if you wish to make a change. However, please note that any custom, personalized, engraved, or made-to-order items are exempt and cannot be returned orexchanged.

To clean your Ouros Jewels jewelry pieces at home, soak them in a mixture of warm water and mild dish soap for 20 to 30 minutes. Gently scrub the jewelry with a soft-bristled toothbrush, paying special attention to the back of the diamond, then rinse thoroughly under warm water and pat dry with a soft, lint-free cloth.

We recommend storing your Ouros Jewels jewelry in a fabric-lined jewelry box or in individual soft pouches. Always store your diamond pieces separately, as the extreme hardness of diamonds can easily scratch your other metals and gemstones.

It is best to remove your Ouros Jewels jewelry before swimming, showering, or engaging in strenuous physical activities. Harsh chemicals found in swimming pools and household cleaners can dull your diamond's sparkle and damage the metal settings.

Yes, regular exposure to cosmetics and perfumes can leave a residue that dulls your diamond's sparkle and can potentially damage the metal settings over time. It is always recommended to remove your Ouros Jewels pieces before applying lotions or sprays.

While our recommended cleaning method of warm water and mild dish soap is generally safe for all metals, it is crucial to keep all gold and platinum settings away from harsh household chemicals, cosmetics, and perfumes to prevent long-term damage.

Ouros Jewels recommends having your jewelry professionally inspected at least once a year. Regular annual checkups ensure that prongs and settings remain tight and secure, protecting your stone from becoming loose and keeping your piece in pristine condition.

No, Because Ouros Jewels lab-grown diamonds possess the exact same physical and chemical properties as natural diamonds, their care routine is identical. However, delicate colored lab gemstones (like emeralds or sapphires) may require gentler cleaning methods compared to ultra-durable diamonds.

You can easily find your size using the printable Ouros Jewels ring size guide available on our website. Alternatively, you can wrap a piece of string or paper around your finger, mark where it overlaps, and measure the length in millimeters with a ruler. Then, simply match that measurement to our online ring size conversion chart!

If you are planning a surprise proposal, there are a few easy ways to find their size secretly! You can borrow one of their existing rings and trace the inside circle on a piece of paper, or gently press it into a bar of soap to create a mold. You can also ask their close friends or family members if they happen to know the exact size.

Yes, Ouros Jewels understands that a comfortable fit is essential, which is why we offer half and quarter sizes for all of our rings.

Yes! Most Ouros Jewels engagement rings and wedding bands can be professionally resized up to two sizes up or down to ensure a perfect fit. Every customer gets access to resizing services. Please note that rings with intricate settings or diamonds that wrap all the way around the band (like full eternity rings) cannot be easily resized, so it is important to order as close to the correct size as possible.

You should always measure the specific finger where the ring will be worn, as fingers on your dominant hand are often slightly larger than those on your non dominant hand. For a traditional engagement ring or wedding band, you will want to measure the fourth finger (the ring finger) of the left hand.

You can create custom rings, necklaces, bracelets, earrings, and more including engagement rings, pendants, and personalized bracelets.

Reach out through the Ouros Jewels website or visit the store with your design ideas, preferences, and specific details like diamond shape, metal type, and size. The team works with you directly to bring the design to life.

Yes, choose from a wide selection of lab-grown diamonds and lab gemstones in different shapes, sizes, and colors, all with IGI or GIA certification to guarantee quality.

Typically 2-4 weeks from design approval to finished piece, depending on complexity.You'll be kept updated throughout the process.

Yes, a detailed sketch or 3D CAD rendering is provided for approval before production begins, so you can make adjustments before the piece is made.

Yes, free engraving is available on custom jewelry a special date, name, or message can be engraved on rings, pendants, or other pieces.

Gold, platinum, and silver, along with customization in diamond cuts, sizes, and settings to match your style.

Cost depends on design complexity, choice of diamonds or gemstones, and materials used. A detailed price estimate is provided once the design is finalized, for full transparency.

Yes, custom jewelry makes a fitting gift for birthdays, anniversaries, and engagements, created to reflect the recipient's personal style

Custom jewelry pieces come with a warranty covering craftsmanship and materials, plus a 30-day insurance policy for necessary repairs. Ready-made products are covered by a 30-day warranty against manufacturing defects.

The timeline for jewelry repairs depends entirely on the complexity of the work required and whether stones need to be replaced. Once our team receives and evaluates your piece, we will provide you with an exact timeline and estimate. To initiate a repair, please email our support team at contact@ourosjewels.com.

If a stone becomes loose or falls out due to a craftsmanship issue within 30 days of delivery, it is fully covered under our manufacturing defect warranty. If the damage occurs outside of this window or is caused by accidental impact, we still offer professional repair services to fix it. Additionally, if you insured your piece through our Jewelers Mutual partnership, your policy can cover the repair and stone
replacement!

While Ouros Jewels does not act as an insurance provider, we have proudly partnered with Jewelers Mutual to offer our customers industry-leading protection. You can easily add a Jewelers Mutual policy to your purchase to ensure your jewelry is protected from day one.

A Jewelers Mutual policy provides comprehensive, worldwide protection that typically goes far beyond standard homeowners or renters insurance. It covers your Ouros Jewels pieces against loss, theft, damage, and unexplained disappearance. It also covers natural disasters (like floods or earthquakes) and allows for the repair or replacement of your jewelry with pieces of the exact same kind and quality.

Insuring your Ouros Jewels piece is highly affordable. A policy from Jewelers Mutual typically costs just 1% to 2% of your jewelry's total value per year. Checking your rate takes less than a minute, and filing a claim in the future will not negatively impact your regular homeowners insurance.

Custom pieces are covered for craftsmanship and materials, with repairs available for 30 days (excluding customer-caused damage). Unlike ready-made pieces, custom jewelry is not eligible for cancellation, refund, or exchange once made repair is the available remedy for a manufacturing issue.

Lab-grown diamonds are created through technological processes in controlled environments that replicate the natural conditions that produce diamonds underground. They share the same chemical composition, physical properties, and optical properties as mined diamonds

Two primary methods are used: High Pressure-High Temperature (HPHT), which mimics the natural diamond-growing environment by subjecting carbon to high pressure and temperature, and Chemical Vapour Deposition (CVD), which deposits carbon atoms onto a substrate to form a diamond crystal.

Yes, Lab-grown diamonds possess the same crystal structure, chemical composition (pure carbon), and optical properties as mined diamonds, they're real diamonds, ethically and sustainably created in a lab rather than mined from the earth.

Lab-grown diamonds often show fewer imperfections than natural diamonds, with greater control over color and clarity during production. They're graded and certified the same way as mined diamonds, based on the 4Cs: cut, color, clarity, and carat weigh.

Through specialized equipment, gemologists can differentiate between lab-grown and natural diamonds. To the naked eye, though, it's nearly impossible to tell the difference without expert testing which is exactly why every diamond Ouros Jewels sells comes with lab certification rather than relying on visual inspection alone.

Generally, yes lab-grown diamonds tend to be more cost-effective than natural diamonds of similar quality, offering a more budget-friendly option without compromising n brilliance or beauty.

The value of lab-grown diamonds can fluctuate, but they typically retain value similarly to natural diamonds. Resale value may differ from natural diamonds, though, as market perceptions continue to evolve.

Yes, Lab-grown diamonds are produced in a controlled environment, eliminating concerns tied to unethical mining practices, worker exploitation, and conflict diamonds and because they don't require mining, they carry a smaller ecological footprint and reduced impact on ecosystems and habitats.

Conflict-free" refers to diamonds sourced without funding armed conflict or human rights abuses. Ouros Jewels prioritizes ethical practices in diamond sourcing ensuring compliance with responsible mining standards, supporting ethical labor practices, and using conflict-free diamonds as part of its commitment to sustainability in the jewelry industry.

Lab-grown diamonds can be purchased directly from Ouros Jewels, either set in a finished piece or through a custom design. Every diamond comes with certification from a reputable gemological laboratory, so authenticity is confirmed at the point of purchase.